Small Matters: I Never Said I Would Do That

From identifying your client (a recent topic of a CLE presentation panel on which I participated at the Solo and Small Firm Summit of the State Bar of California) to delineating just what you will do, there are so many thorny issues in client engagement.  Read my thoughts on how to handle the situation of a client thinking you have agreed to do more than you think you agreed to do over at AttorneyatWork.com.

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