Lawyers are terrible at customer service. Many bar complaints could be prevented with far better client service. We have all
Tag: Attorney Client Relationship
Managing Your Online Reputation: From Poor Reviews to Bad Press + Everything in Between with Jordan Schuetzle [LGE 59]
Did you know that potential clients are judging you based on what others are saying about you online? In this
Getting Paid Ethically [LGE 058]
A struggle for all law practices is getting paid. Even when you think you have a clear fee agreement, without
Nurturing Your Social Media Presence to Avoid Ethics Issues with Erin Gerstenzang [LGE 057]
Social media is a necessary part of doing business in the digital age. As a lawyer, it’s important to be
Oops! I Made a Mistake: When Ethics Rules Require Notifying the Client [LGE 056]
When do we tell a client we made a mistake – whether big or small? Delivering bad news is not
Improve Your Work Life Balance for Better Productivity and Less Stress
Becoming more productive is the current ideal standard of business. Do more…and do it faster. Oh, and since you’re productive
Frequently Asked Questions: Defending a Lawyer from an Ethics Complaint
Defending a lawyer from an ethics complaint is similar to many other areas of law because the exact defenses that
Lawyer Ethics Complaint: How This Terrible Experience Could Be a Vital Wakeup Call
A lawyer ethics complaint is one of the most feared possibilities. There’s simply no way to guarantee if the bar
Addressing the Most Common Problems Lawyers Have With Their Clients Before They Happen
Being a lawyer isn’t easy. Sometimes, you know you have an existing problem with a client. Then there are times
Paying Yourself from an IOLTA: How to Avoid an Ethics Complaint
Paying yourself from an IOLTA account is an important concept in law office management. An IOLTA account is a trust